Engagement Platform for Healthcare providers
The JustMy.Health platform, in addition to our personal consumers, extends the ability to connect and engage with healthcare providers and service suppliers to generate a true end 2 end discussion covering all aspects of healthcare and wellness.
The services based users, in addition to the ability to engage and discuss with individual users, are provided with a business listing page in the services directory together with the ability to interact with the user base through eCommerce, marketing and structured advertising.
The platform provides Primary and Secondary care providers with the ability to promote their services, create additional market share, reduce operational costs, increase revenue and thus improve profitability:
Medical Group Services:
- Engage with patients after they have been discharged ….. read more
- Post Discharge patient surveys ….. read more
- CEM (Customer Experience Management) – Improvement to HCAHPS ratings (USA) ….. read more
- CIM (Customer Issue Management) – Trouble Tickets and Customer Service Agent functions ….. read more
- Engage and Manage Community Health Programs ….. read more
- Advertise Products and Services to the local / regional / national / global community ….. read more
Engage and Manage Discharged Patients
Following the discharge of a patient from your medical facility and the subsequent patient enrollment in the platform, the platform allows you to engage, via public, closed and private groups with each of your patients.
This allows you to extend care and support to your patients beyond the traditional “discharge and forget”. Utilizing suitable resources (Customer Care / Patient Support / Community Medical) further care and management of patient, post discharge activities, provides the healthcare supplier with many advantages:
- Reduction in re-admission rates
- Encouragement to persist with prescribed medication
- Verify and confirm future appointments
- Provide and Engage in illness management workshops
Feedback / Issues Identification in Real Time
Our Medical Group Service module provides our primary and secondary healthcare service providers with the ability to perform patient surveys from an independent and impartial platform.
Following the discharge of a patient from your medical facility and the subsequent patient enrollment in the platform, the patient is presented with a simple survey questionnaire which allows the medical facility an insight into patient satisfaction.
The questions, style, format can be adjusted for each medical facility providing a bespoke solution to meet your needs.
Improve Post Discharge Patient Engagement
Our Medical Group Service module provides additional functionality to our primary and secondary healthcare service providers. This module provides a major functional addition to the platform with the inclusion of a CEM (Customer Experience Management) module.
The CEM module provides an engagement medium for post discharged patients with features to improve the medical facilities HCAHPS scores (USA Medical Facilities), together with the ability to reduce re-admission rates and improve community health care programs.
Interact with customers to resolve issues
Our Medical Group Service module provides additional functionality to our primary and secondary healthcare service providers. This provides a major functional addition to the platform with the inclusion of a CIM (Customer Issue Management) module.
The CIM module provides fully integrated Customer Service features:
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Auto creation of issue tickets based on poor customer survey answers
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Auto creation of issue tickets based on poor customer HCAHPS survey answers
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Multi-Tiered CSA (Customer Service Agent) / CSM (Customer Service Manager) / Facility Administration
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Full management reporting together with BI (Business Intelligence) and Big Data feed system integration
Engage, Interact and Manage Community Health
Following the discharge of a patient from your medical facility and the subsequent patient enrollment in the platform, the platform allows you to engage, via public, closed and private groups with each of your patients.
This allows you to extend care and support to your patients beyond the traditional “discharge and forget”. Utilizing suitable resources (Customer Care / Patient Support / Community Medical) further care and management of patient, post discharge activities, provides the healthcare supplier with many advantages:
- Reduction in re-admission rates
- Encouragement to persist with prescribed medication
- Verify and confirm future appointments
- Provide and Engage in illness management workshops
Advertising and Sales platform for additional Medical Services
Patients, Discharged Patients, Family and Friends have choices, where they get treatment, when they get treatment….. How many of your patients actually know all the services you provide and how you can help them?
The JustMy.Health platform provides Healthcare providers with the ability to implement targeted advertising of your services to not only your patients, but the wider community to generate additional awareness of the full range of medical services you provide:
- Advertise Services to Patients
- Advertise Services to the local community
- Promote awareness to the wider community
